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3 ways American Express is creating a customer-centric culture

Building a customer-insights program that allows companies to listen and then act on customer feedback is essential, but isn’t easy. To be truly customer-centric you need to empower people at all levels of your organization to listen to the customer and act on insights. Find out how American Express built a world-class customer culture by […]

The post 3 ways American Express is creating a customer-centric culture appeared first on Qualtrics.

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Qualtrics, 12-09-2019 15:06:30

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